Get involved in developing plans for urgent care

Date: 01 Apr 2014

Category: Get involved

We are inviting local people to get involved in developing plans about the role of Cossham Hospital in delivering urgent care services.

As part of this process the CCG, which plans and buys health services for people across South Gloucestershire, is planning an engagement event on April 29, at Cleve Rugby Club.

Providing the best urgent care services locally

The CCG is looking at the best way to provide urgent care services for patients across South Gloucestershire, with particular focus on Kingswood and surrounding area.

Urgent care refers to advice, diagnosis and treatment that are needed quickly, typically within 24 hours – it does not refer to emergencies that need immediate attention.

Most urgent care is provided by GPs and nurses at local surgeries and health centres. These services can also be accessed overnight and at weekends through the NHS 111 telephone service.

Other urgent care services currently available for South Gloucestershire patients include minor injuries units at West Gate Health Centre in Yate and at Southmead Hospital.

New services

From May 2014, Cossham Hospital will be the base for the local out of hours service, which will operate from 6.30pm - 8am, Monday - Friday and 24 hours a day over weekends and public holidays.

Through this service, accessed via NHS 111, GPs and nurses offer telephone advice, face-to-face consultations, or home visits for patients who are housebound.

Also from May, Cossham Hospital will offer a rapid access outpatient clinic, aimed at older people.

This new service will mean that GPs will be able to refer patients straight to a specialist geriatric consultant at short notice, helping patients avoid having to go into hospital Accident and Emergency Departments at Southmead or the Bristol Royal Infirmary.

Alongside these new services, the CCG is considering what other urgent care services could be provided from Cossham Hospital, including a walk-in service for minor injuries.

"Our aim, as local GPs leading the CCG, is for patients to get the right treatment as soon as possible and as close to their homes as possible, and for them to avoid unnecessary hospital admissions."

- Dr Jonathan Hayes, Chairman of South Gloucestershire CCG

We want to hear about your experience

We want to talk to local people, listen to their experiences of urgent care and involve them in the decision-making process, so that together we can plan to spend our money in a way that will benefit the local community most.

We’re very aware of the strong feelings of some local people about a minor injuries unit and we will, of course, be taking these into consideration.”

The CCG is involving local people, health care providers and voluntary groups in the engagement process and will also be working closely with the neighbouring CCG in Bristol.

Further national guidance about best practice in urgent care is also expected soon and this will be considered when available.

Who has been invited?

South Gloucestershire CCG has contacted local people, patient, voluntary and community groups, health providers, GPs, councillors and others with an interest in urgent care services to encourage them to attend the event, which takes place at Cleve Rugby Club on April 29 from 10am until 3pm.

Places are limited so people wishing to attend the event will need to register. To register your interest, please email Sharon Howard or call 0117 947 4432 by April 16.

In addition to this, there will be other opportunities for local people to put forward their views, including further events and the option to feedback via email or in writing via our website.

Improving urgent care and emergency services